Buying a Home From Us

Buying a home is one of the big decisions in life. It is probably one of the largest financial and emotional commitments you will ever make. If you choose to make that commitment to buy your home from us at Whiteburn, we will make an equal commitment to you – to make the process as open and as easy as possible.


Step 1: Discover – Call, email or pay us a visit to find out more about life at Caerlee Mill.

Step 2: Decide – View the house types, plots and specifications, and decide which is right for you.

Step 3: Reserve – Once your finances are confirmed, meet our sales advisor and pay the £500 reservation fee to reserve your home.

Step 4: Familiarise – Talk to the sales advisor and site manager who will provide you with all the information you need about the house, the specification and the building process.

Step 5: Confirm – Once you’re fully informed, conclude the missive and pay the £2,000 deposit, no later than three weeks after reservation.

Step 6: Personalise – Dependent on the programme, personalise your home by choosing colours and selecting from the options available.

Step 7: View – Three or four days prior to legal completion, meet with the sales advisor who will show you around your new home and explain how everything works.

Step 8: Complete – On the date of legal completion, move into your property and start making it your home.

Step 9: Check – Report any snagging issues to the site manager who will visit you after three days and again after 10 days to check you are happy.

Step 10: Enjoy – Settle into your new home and start enjoying life in your new community.


If you’d like to know the detail, please read our Customer Charter for what to expect from us.

Thinking of buying a home at Caerlee Mill?

Pick up the phone

Send us an email

Come and visit our sales centre on site at Caerlee Mill

Whiteburn is committed to providing all our customers with the very best standard of service and we strive to make every step of the house buying process as simple and straight-forward as possible. That’s why we’ve put together the following Customer Care Charter.